What is intimate wellness?
Intimate wellness refers to products and practices that support the health, comfort, and pleasure of your intimate life. This includes personal massagers, lubricants, intimate cleansers, and other body-safe accessories designed for adult use.
Are personal massagers safe to use?
Yes — as long as you choose body-safe materials. Massagers made from medical-grade silicone or body-safe ABS plastic are non-porous, hypoallergenic, and free from harmful chemicals like phthalates. All products on Velvet Wellness are vetted for material safety before we stock them.
What does "body-safe" mean?
"Body-safe" means a product is made from materials that are non-toxic, non-porous (so bacteria cannot grow inside them), and free from chemicals that can irritate or harm delicate skin. Medical-grade silicone and food-grade ABS plastic are the gold standards for intimate products.
Where can I buy personal massagers and intimate wellness products in Kenya?
Velvet Wellness is Kenya's leading online store for premium intimate wellness products. You can browse our full catalog at velvetwellnesske.com and order online with Mpesa or card. We deliver discreetly to Nairobi, Mombasa, Kisumu, Nakuru, and all counties nationwide.
How does discreet shipping work in Kenya?
Once you place your order, we pack your items in a plain, sealed cardboard box with no product labels, brand names, or identifying information on the outside. The parcel looks like any regular delivery. Your bank statement will show a neutral billing name. We use trusted courier partners for reliable delivery.
How long does delivery take in Kenya?
Nairobi orders typically arrive same-day or next-day. Deliveries to Mombasa, Kisumu, Nakuru, and other major towns take 1–2 business days. Remote areas and smaller towns may take 2–4 business days. You will receive a tracking number to follow your order.
What lubricants are body-safe?
Water-based lubricants are the safest choice for most people — they are compatible with silicone toys, latex condoms, and sensitive skin. Silicone-based lubricants last longer but should not be used with silicone toys. Avoid lubricants containing glycerin (can cause yeast infections), parabens, or petroleum products. Velvet Wellness stocks only body-safe, dermatologist-friendly formulas.
What is the best personal massager for beginners in Kenya?
For beginners, we recommend a compact, rechargeable vibrator with multiple intensity settings so you can start low. Look for silicone construction (body-safe), USB charging, and whisper-quiet motors for privacy. Browse our Beginner Picks on the Velvet Wellness product page for curated recommendations.
Can I pay with Mpesa for intimate wellness products?
Yes. Velvet Wellness accepts Mpesa, credit/debit cards and other major payment methods. Mpesa payments are processed securely via Paystack. Your Mpesa transaction will show a neutral merchant name.
What is the return policy?
We accept returns on unopened, unused products within 7 days of delivery. Due to hygiene reasons, opened intimate products cannot be returned unless faulty. If you receive a defective item, contact us at hello@velvetwellnesske.com with photos and we will arrange a replacement or refund.
Are there age restrictions for buying intimate wellness products in Kenya?
Yes. You must be 18 years or older to purchase intimate wellness products from Velvet Wellness. By placing an order you confirm that you are of legal adult age.
How do I clean and care for personal massagers?
After each use, wash your massager with warm water and a gentle, unscented soap or a dedicated toy cleaner. For waterproof toys, rinse thoroughly. Pat dry with a lint-free cloth and store in a clean pouch or the original box. Do not submerge non-waterproof toys. Proper cleaning prevents bacterial buildup and extends the life of your product.